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We're Making an Upgrade.

DEBIT CARD CONVERSION

In June 2022, we’re moving to a new debit card provider in order to offer you additional benefits and security features, and to do that, we have to send out new cards.


Here’s what you need to know:

  • You’ll be sent a new debit card soon along with instructions on how to activate and set your PIN.
  • Activate your card immediately but continue to use your current debit card through June 13.
  • On June 13, begin using your new Mastercard® debit card and destroy your old one.
  • To avoid a disruption in service, be sure to provide your new debit card number to any businesses that charge your card for recurring or automated payments. If you’ve linked your debit card to payment services such as Venmo, Cash App or PayPal, you’ll need to update your card number there also. Other examples include:
    • Utilities
    • Insurance
    • Subscriptions
    • Phone & Wireless
    • Entertainment
    • Internet/Cable

QUICK REFERENCE STATEMENT INSERT


Coming soon!

Your new card will be eligible for mobile wallets! You can register your new debit card in Apple Pay®, Google Pay™ or Samsung Pay® for an easy and secure payment experience. We’ll let you know when this new service is ready.


After June 13, you’ll have access to some new security features including:

  • Text or phone call alerts if suspicious activity is suspected on your debit card. Add these numbers to your contacts now so you know to answer them if they contact you:
    • Text message: 72718
    • Phone call: 855.219.5399
  • We’ve added some new features inside our Tendto Mobile App. We’ll send alerts when your debit card is used so you can quickly detect unauthorized activity. You can choose the type of alerts to receive and when. Alerts include:
    • Purchases exceeding thresholds you set.
    • Purchases made via the internet or over the phone.
    • Suspicious or high-risk purchases.
  • If you receive an alert, you can quickly take action to prevent fraud. In the Tendto Mobile App, you’ll also be able to turn your debit card on and off, which is a helpful feature if you misplace or lose your debit card!

While we expect minimal disruption during this change, please contact us if you have any issues. We appreciate your business and are sure you’ll love your new debit card. If you have any questions, please contact us at 814.455.6400.